Privacy Policy

Last Updated: 19 February 2026

JLY Education (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA), the EU General Data Protection Regulation (GDPR), the UK GDPR, and other relevant international privacy regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect the following categories of personal data:

a) Information You Provide Directly

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment details (processed securely via third-party providers)
• Account login credentials
• School or organisation details (for bulk orders)

b) Automatically Collected Information

• IP address
• Browser type and device information
• Cookies and usage data
• Pages visited and interaction data

c) Digital Product Data

• Download history
• Account activity
• Usage limits and timestamps

We do not knowingly collect personal data from children without parental consent where required by law.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil orders
• To deliver physical and digital products
• To provide customer support
• To send order confirmations and shipping updates
• To improve website performance and user experience
• To send marketing communications (only where consent is given)
• To comply with legal obligations

We rely on lawful bases such as contract performance, legitimate interest, consent, and legal compliance where applicable under GDPR.

3. Sharing of Personal Data

We may share your information with:

• Payment processors
• Courier and shipping partners
• IT service providers and hosting providers
• Marketing platforms (with consent)
• Regulatory authorities where required by law

We do not sell personal data to third parties.

For international orders, your data may be transferred outside your country. We implement appropriate safeguards for cross-border data transfers where required by law.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable core website functionality
• Analyse website traffic
• Improve user experience
• Support marketing activities

You may adjust cookie preferences through your browser settings.

Where required by law (e.g., GDPR), we request consent before activating non-essential cookies.

5. Data Retention

We retain personal data only as long as necessary for:

• Order fulfilment
• Legal, tax, and accounting requirements
• Resolving disputes
• Enforcing agreements

Digital product download records may be retained to protect intellectual property rights.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Lodge a complaint with a supervisory authority

California residents may request disclosure of categories of data collected and request deletion, subject to legal exceptions.

To exercise your rights, please contact us using the details below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data from:

• Unauthorised access
• Disclosure
• Alteration
• Loss

All payment transactions are processed through secure third-party providers and are not stored on our servers.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our products are designed for educational use. However, purchases are intended to be made by parents, guardians, schools, or educators.

We do not knowingly collect personal data from children without appropriate parental consent where required by law.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

JLY Education

202 Kallang Bahru #08-04 S(339339)

Email: info@jlyeducation.com and admin@jlyeducation.com 

Website: jlyeducation.com